Leading global software developer, Critical Path has boosted company-wide collaboration and slashed intra-company telecommunications costs, thanks to a recent project by Complete Telecom. Intra-company telephone calls no longer incur telecoms costs and are routed via Voice over IP (VoIP) using the company’s own network infrastructure, moving employees away from expensive mobile phone calls. Similarly, the adoption of IP-based collaborative technologies allows geographically dispersed staff to use visual and audio communications on-demand. |
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With 250 employees located in the US and Europe, the ability to communicate in a cost-effective and efficient manner is critical for the organisation. For example, half of all staff in Dublin are software developers and the roadmap team is responsible for writing code for cutting-edge applications to be rolled out within aggressive timeframes. “Speed to market is a key competitive advantage and is achieved by virtual teams working together across different functions and time zones,” according to Donal O’Callaghan, Senior IT Manager with Critical Path. “Providing each employee with the ability to reach colleagues and conferences using VoIP technology removes telecoms running costs and enables our staff to share vital information in a timely and efficient manner. Our distributed employees, in particular feel more part of the team and they interact more.”
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